FAQ
You can find us at The Nile Ritz-Carlton, Cairo, and The First Mall, Giza. Find out more on our Locations page.
General
Where can I find YMZ stores?
You can find us at The Nile Ritz-Carlton, Cairo, and The First Mall, Giza. Find out more on our Locations page.
How can I track my order?
Once your order has been shipped, you will receive a tracking number via email to monitor your shipment.
What is YMZ Cairo?
YMZ Cairo is a luxury fashion brand inspired by Egyptian and Italian cultures, specializing in handmade kaftans and unique accessories.
Learn more on our Our Story page.
Shipping & Returns
Do you ship internationally?
Yes! We offer worldwide shipping. For more details, visit our Shipping & Returns page.
Can I return or exchange an item?
We accept returns and exchanges within 14 days of purchase, provided the item is unworn and in its original condition. For more details, check our Shipping & Returns page.
Product Care
How do I care for my kaftan?
Hand wash recommended to maintain the embroidery and fabric quality. Learn more on our Garment Care page.
Customization
Do you offer custom sizing?
Yes! We offer custom sizing for all pieces. Contact us for more details.
Can I add custom embroidery text to my kaftan?
Absolutely! We offer personalized embroidery options. Reach out to our team to discuss your design.
How long does customization take?
Customization takes up to two working days depending on the complexity of the request and excluding shipping time.
Contact & Support
How can I contact customer support?
You can reach us via email at ymz@ckyny.com or through our Contact Us page.